Questions & Answer

In our constant pursuit of innovation, we diligently scour the market and navigate the bustling Grand Bazaar for the latest materials. As manufacturers we are committed to ensure the highest quality, and there for take a hand-on approach by sourcing most of our materials directly from local wholesalers.

Our commitment to quality starts from the very fabric we choose, ensuring that every material aligns with our vision of durable and exceptional products. In addition we are very interested in selecting materials that are rooted in our tradition.

Whilst our commitment to environmentally friendly materials remains unwavering, it is important to address the challenges we encounter. As a small brand working to maintain reasonable prices and producing modest quantities, we occasionally face limitations. In some cases, the more environmentally conscious materials, while desirable, may either significantly increase costs or may not be available in our local context.

Nonetheless we continue to strike a balance, striving to offer products that blend durability, affordability and a commitment to sustainability.

All our products are designed and manufactured in Turkiye. Our brand is based on a commitment to create employment opportunities, especially for women who, for various reasons, can only work from home.

The heart of our production lies in the skillful hands of these women who perform precise sewing and other meticulous artisanal tasks from all over Turkiye.

To bring our designs to life and ensure the highest quality, we produce prototypes and small batches directly in our atelier. We also work with an experience specialist near the Grand Bazaar who is known for his expertise in sewing bags.

The result is a diverse range of handmade bags, each of which tells a story of skill and dedication.

We are delighted to offer worldwide delivery services, ensuring that our products reach customers across the globe.

As we are based in Turkiye/Istanbul, shipping costs within Turkiye are included for orders above 750 Lira. Our products have fixed prices, and any additional costs are solely due to shipping. These costs are determined by factors such as the size and weight of the parcel, as well as the destination country. Customers are responsible for covering these additional freight charges.

If you would like more information on shipping costs, please feel free to get in touch with our team. We are committed to provide transparent and fair shipping rates to ensure a seamless shopping experience.

Once you place an order with us, we promptly send you a tracking number within the next working day. This tracking number allows you to monitor the status and location of your order, ensuring you stay informed and can anticipate the arrival of your carefully crafted products.

Yes, you can!

It is worth noting that, until now, we haven’t encountered a situation where someone wanted to return their purchase. However, if such a circumstance arises, we’re here to assist you every step of the way.

To initiate the returns process, please contact us via Instagram, email or WhatsApp. We believe it is important to understand the reasons for your decision and we will try our best to find a solution that meets your satisfaction.

In the event of a refund, the refund will be processed in the same way as the original purchase. Please note that while we do allow returns, the customer is responsible for the shipping costs associated with the return. Once we have received the product, we will process the refund immediately.

Your satisfaction is our top priority and we will aim to ensure a smooth process throughout the refund process.

We take pride in the diverse palette of colours we use, ensuring that each creation is a one-of-a-kind masterpiece. Every product in our collection is inherently special, and almost no two pieces are identical. This commitment to uniqueness provides our customers with a genuinely original and personalized experience, allowing each individual to own a distinct piece. Recognizing that not everyone may find their preferred item readily available, we’ve introduced the option to pre-order.

If a specific colour has sold out, and you have your heart set on that particular piece, simply reach out to us. Maybe we have it in stock but not on our website and if this is not the case, then the pre-order process starts at €100 and typically takes around a month.

This exclusive opportunity enables you to have a product crafted especially for you. Throughout this period, our skilled artisans dedicate themselves to creating a unique piece tailored to your preferences.

We currently accept payments through credit cards and PayPal. These secure and widely used methods provide our customers with a convenient and reliable way to complete their transactions.

For customers located within Turkiye, orders can be conveniently placed through our official online store.

However, if you’re situated outside of Turkiye, please feel free to reach out to us directly via Instagram, email, or WhatsApp. We’ll gladly assist you in placing your order by listing the desired item(s) on our Etsy store, providing you with a secure platform for your purchase.

Our aim is to make your shopping experience as seamless and accessible as possible, regardless of your location.