You may return a product purchased from www.turquoisetassel.com, provided that it has not been used, and request a refund of the amount you paid. You can follow the steps outlined below for returns:
- Accept the delivery after checking the package. Open the package in the presence of the courier and check for any damage. If the product is deformed, have the courier take a record of it. Our company is not responsible for situations where no record is taken.
- Do not open or damage the product’s packaging. You can return our products within 15 days provided that the packaging is not opened or damaged. Products with deformed packaging will not be accepted for returns.
- Our return and exchange address for shipping is as follows: BEYLERBEYI DISTRICT, BESTEKAR SUPHI ZIYA OZBEKKAN ST. NO: 13, INTERNAL DOOR NO: 2, USKUDAR/ISTANBUL
In the case of returns, the shipping cost is borne by the buyer. For detailed information on this matter, please send an email to firstname.lastname@example.org for more details.
Your orders placed on www.turquoisetassel.com will be prepared and shipped within a maximum of 3 business days. For Bank Payments, this process starts immediately after you make your transfer.
Orders placed after 12:00 PM on Saturday and on Sunday will be processed on the next business day, Monday. You will be informed throughout this process, and your shipping tracking number will be provided to you.
Considering stock status, extraordinary factors, and potential delays from Shipping Branches, www.turquoisetassel.com commits to delivering the product you have ordered to the Contracted Shipping Company within a maximum of 3 (three) business days. If your product has not been shipped within the committed time due to these or other reasons, your order will be automatically canceled, and your payment will be refunded after notifying you.
If you choose the bank transfer payment option and do not complete your transfer within 24 hours on weekdays after placing your order, or by Monday for orders placed on Friday and over the weekend, your order will be automatically canceled.
www.turquoisetassel.com does not accept cash on delivery payments for your purchases.