Return Policy

You may return a product purchased from www.turquoisetassel.com, provided that it has not been used, and request a refund of the amount you paid. You can follow the steps outlined below for returns:

  1. Accept the delivery after checking the package. Open the package in the presence of the courier and check for any damage. If the product is deformed, have the courier take a record of it. Our company is not responsible for situations where no record is taken.
  2. Do not open or damage the product’s packaging. You can return our products within 15 days provided that the packaging is not opened or damaged. Products with deformed packaging will not be accepted for returns.
  3. Our return and exchange address for shipping is as follows: BEYLERBEYI DISTRICT, BESTEKAR SUPHI ZIYA OZBEKKAN ST. NO: 13, INTERNAL DOOR NO: 2, USKUDAR/ISTANBUL

In the case of returns, the shipping cost is borne by the buyer. For detailed information on this matter, please send an email to nazk@turquoisetassel.com for more details.

Delivery Terms

Your orders placed on www.turquoisetassel.com will be prepared and shipped within a maximum of 3 business days. For Bank Payments, this process starts immediately after you make your transfer.

Orders placed after 12:00 PM on Saturday and on Sunday will be processed on the next business day, Monday. You will be informed throughout this process, and your shipping tracking number will be provided to you.

Considering stock status, extraordinary factors, and potential delays from Shipping Branches, www.turquoisetassel.com commits to delivering the product you have ordered to the Contracted Shipping Company within a maximum of 3 (three) business days. If your product has not been shipped within the committed time due to these or other reasons, your order will be automatically canceled, and your payment will be refunded after notifying you.

If you choose the bank transfer payment option and do not complete your transfer within 24 hours on weekdays after placing your order, or by Monday for orders placed on Friday and over the weekend, your order will be automatically canceled.

www.turquoisetassel.com does not accept cash on delivery payments for your purchases.

Turquoise Tassel will not disclose personal information conveyed by users through the www.turquoisetassel.com website to third parties outside of the purposes and scope defined in the Privacy Policy. Personal information includes all other information intended to identify the user, such as name, surname, address, telephone number, email address, and will be referred to briefly as Confidential Information.

Except for the cases defined in this Privacy Policy and User Agreement, Turquoise Tassel will not disclose personal information to any company or third parties. Turquoise Tassel may use personal information internally to determine customer profiles and conduct statistical studies, and may share it with third parties only for the purpose of conducting these studies.

Turquoise Tassel undertakes to keep personal information strictly private and confidential, to regard it as a secrecy obligation, to take the necessary measures and show the due diligence to ensure and maintain confidentiality, to prevent the public disclosure or unauthorized use of any part of the confidential information, or its disclosure to a third party. However, if the confidential information is damaged due to attacks on the www.turquoisetassel.com site and system or obtained by third parties, Turquoise Tassel will not have any responsibility.

Turquoise Tassel can obtain information about users and their use of the www.turquoisetassel.com website by using a technical communication file (Cookie). However, users can change the browser settings in a way that prevents the technical communication file from arriving or warns them when the technical communication file is sent if they wish.

In line with our Company’s Security Policy;

To enable our customers to shop securely and comfortably, we use the most advanced security systems.

Thanks to the 128-bit SSL in our system, your credit card information is protected from the sight and intervention of third parties. During the entire order process, all information exchange is under the assurance of SSL and all data flow is encrypted. This encryption is practically impossible to break. Thanks to the SSL security protocol, the credit card information you provide to our site is encrypted and sent to the bank, and during this process, it is impossible for us to access this information.

Turquoise Tassel does not store any customer’s credit card information in its system. For this reason, for your own credit card security, you must re-enter your card information at every order creation stage.

  1. Return Policy

    You may return a product purchased from www.turquoisetassel.com, provided that it has not been used, and request a refund of the amount you paid. You can follow the steps outlined below for returns:

    1. Accept the delivery after checking the package. Open the package in the presence of the courier and check for any damage. If the product is deformed, have the courier take a record of it. Our company is not responsible for situations where no record is taken.
    2. Do not open or damage the product’s packaging. You can return our products within 15 days provided that the packaging is not opened or damaged. Products with deformed packaging will not be accepted for returns.
    3. Our return and exchange address for shipping is as follows: BEYLERBEYI DISTRICT, BESTEKAR SUPHI ZIYA OZBEKKAN ST. NO: 13, INTERNAL DOOR NO: 2, USKUDAR/ISTANBUL

    In the case of returns, the shipping cost is borne by the buyer. For detailed information on this matter, please send an email to nazk@turquoisetassel.com for more details.

    Delivery Terms

    Your orders placed on www.turquoisetassel.com will be prepared and shipped within a maximum of 3 business days. For Bank Payments, this process starts immediately after you make your transfer.

    Orders placed after 12:00 PM on Saturday and on Sunday will be processed on the next business day, Monday. You will be informed throughout this process, and your shipping tracking number will be provided to you.

    Considering stock status, extraordinary factors, and potential delays from Shipping Branches, www.turquoisetassel.com commits to delivering the product you have ordered to the Contracted Shipping Company within a maximum of 3 (three) business days. If your product has not been shipped within the committed time due to these or other reasons, your order will be automatically canceled, and your payment will be refunded after notifying you.

    If you choose the bank transfer payment option and do not complete your transfer within 24 hours on weekdays after placing your order, or by Monday for orders placed on Friday and over the weekend, your order will be automatically canceled.

    www.turquoisetassel.com does not accept cash on delivery payments for your purchases.